Ionic is stuck on calories and won't sync recent activity

[Calabrese7]

Hi

I’ve tried everything but it’s not syncing steps and is stuck on cals. Also no recent activity.

Thanks 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Calabrese7.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

Have a nice day!

[Calabrese7]

Thank you. It is clearly not operating as it should.

[LiliyaFitbit]

Thank you for your reply, @Calabrese7.

I appreciate the update. I am sure our Support team will do their best to help you. I appreciate your understanding and look forward to getting you back on track.

See you around.