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Ionic is syncing correctly, but the screen is blank

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‎09-10-2020 13:30

‎09-10-2020 13:30

My Ionic battery went flat today. After fully charging it, the screen has remained blank. When accessing the app, I can see that it is syncing correctly and logging my steps.

I've tried all button pushing combinations to reboot it, but the issue remains.

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‎09-10-2020 16:16

‎09-10-2020 16:16

Wife's Versa did exactly this last year. Screen has a slight grey background when a button is pressed (visible in the dark or in low light) This happened after a swim. Fitbit replaced it out of goodwill as no purchase receipt. Dozens of resets standing on my head, holding my mouth right didn't help. I still charge it up every few months and try again.

 

LOL!

 

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‎09-11-2020 15:44 - last edited on ‎10-17-2024 08:13 by Fitbit Moderator

‎09-11-2020 15:44 - last edited on ‎10-17-2024 08:13 by Fitbit Moderator

@DBiscuit A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to assist. 

@PaulMe Thanks for your input. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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