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Ionic is tracking many steps and won't reset

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‎03-05-2021 03:56 - last edited on ‎03-06-2021 15:12 by Fitbit Moderator

‎03-05-2021 03:56 - last edited on ‎03-06-2021 15:12 by Fitbit Moderator

My Fitbit iconic says I have 99,000steps and will not reset 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎03-05-2021 05:57

‎03-05-2021 05:57

My Fitbit ionic isn't tracking my steps at all. It is switching through screens on its own. Looks like I'll be purchasing a non fitbit brand soon.

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‎03-06-2021 16:01

In response to neverallout

‎03-06-2021 16:01

@whitted_h @neverallout Hi there. Thanks for the details mentioned. 

 

@whitted_h In order to provide you with the correct troubleshooting, please let me know if you're having trouble switching through screens and if this data is showing in your Fitbit app too. 

 

@neverallout I see where your disappointment is coming from. Please restart your watch and continue monitoring its functionality. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-06-2021 17:22

In response to SilviaFitbit

‎03-06-2021 17:22

This is a common fault on this model and has happened to me a few times. Fitbit are of no help whatsoever.

 

Seem's to be a design flaw, if its off a lonng period of time and there is a firmware update, its nightmare to reset, even hard reset, cleaning of the contacts that they fob you off with. 

 

I'm on again to see if theres anything new on this as mines has doen it yet again I will never purchase another fitbit item ever.

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‎03-09-2021 21:49

In response to SilviaFitbit

‎03-09-2021 21:49

I'll be sure to keep an eye on this thread.  Bumped into your thread. Thanks for creating it. Looking forward for solution.

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‎03-09-2021 23:05

In response to Fosterr

‎03-09-2021 23:05

Trust me, Fitbit wont work on a solution. But "apparently" happy to help

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‎03-10-2021 02:03

‎03-10-2021 02:03

Happened to me a couple of times. Last time it happened I had spent most of day simply in bed under the weather and all of a sudden I had a whopping 15,000 step suddenly generate out of nowhere. 

 

I don't sleep walk. 

 

I know no cause/solution will ever be discovered so pointless to even have these threads I feel. 

 

Is Fitbit going away? 

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