Ionic is tracking run/walks but not showing the map

[Pamela1965]

My ionic is tracking my run / walks but is not showing the route on the map i have asked about this a couple of times over the last few weeks. I have checked my app and it has failed to register at least 30 times during the month of December. This is so annoying.

Thank you 

Pam 

Moderator Edit: Clarified subject

[USAF-Larry]

@Pamela1965, are these run/walk exercises being automatically tracked by your Ionic, or are you manually tracking them with the Exercise app?

[Pamela1965]

Hi usaf

I manually track my runs/ walks on the fitbit app. Is it possible to track on strava using the app on the watch and not having to take my phone out with me.

Thank you 

[Pamela1965]

Hi can i please get some response back to this issue as it is very frustrating not being able to track my runs and having to take my phone out with me to track via strava just incase my watch fails again.

Not so happy

Thanks 

Pam 

[Pamela1965]

I manually track my runs / walks by using the app on the watch
Thank youPam

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[SilviaFitbit]

@USAF-Larry Thanks for your assistance on the thread. 

@Pamela1965 A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

Please confirm you have tried this troubleshooting to track your run/walks with GPS. If the workouts aren't showing a map after your watch syncs, log out from the Fitbit app, force quit it, clear cache and log back in again. 

If you experience the same again, attach a screenshot to your next reply and let me know the phone model and OS installed. 

Let me know how it goes. 

[Pamela1965]

Hi i have tried everything you have suggested apart from clearing my cache as i dont know how to do this can you please send me details and see screenshot of what i get on most days Thank you Pam. 




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[Pamela1965]

Sorry im using huawei p30 pro android 

[USAF-Larry]

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@Pamela1965 wrote:
Hi i have tried everything you have suggested apart from clearing my cache as i dont know how to do this can you please send me details and see screenshot of what i get on most days Thank you Pam.

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@Pamela1965, this is fairly easy.  Open your phone's Settings->Apps->Fitbit, do a Force Stop, then select Storage and Clear Cache, Clear Data.  Then close the Settings screen, and re-open the Fitbit app.

[Pamela1965]

Thanks for the advice i have cleared this now i will let you know what happens next time I go out fir my run / walks 
Pam 

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[Pamela1965]

Hi i have tried all of the above nothing worked i also reset my watch back to factory settings this did work for a couple of days then back to not tracking anything again i am now having to take my phone out with me so that I can set my strava app at the same time.

Thank you 

Pam. 

[SilviaFitbit]

@Pamela1965 Thank you for getting back.

I'd like to gather some more information about the issue you're experiencing, reply to the following questions: 

- Is your Ionic tracking your walk and showing a GPS signal through your workout? 
- Is the map showing on your app but not loading?
- Can you confirm if you get the same information in your app and online Dashboard?

Looking forward to hearing back from you. 

[Pamela1965]

HiThanks for your reply. The be answer to your first question is no most of the time my watch is showing no gps signal.On the app it just shows a breakdown of my splits see the below. This happens most days then it could do a few runs and work perfectly. I dont understand why it does this it is so annoying. 
Thank you
Pam 




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[SilviaFitbit]

@Pamela1965 I understand your disappointment with this. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great weekend. 

[Pamela1965]

Thank you for your time regarding this hopefully it will get resolved soon.
Regards Pam. 

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