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Ionic isn't Charging

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‎12-17-2019 20:35 - last edited on ‎12-18-2019 10:11 by Fitbit Moderator

‎12-17-2019 20:35 - last edited on ‎12-18-2019 10:11 by Fitbit Moderator

Hey all, I haven't used my Fitbit for a month also because I've been wearing my other watches, but I finally decided to put my ionic on charge as I was going to exercise, I out it on charge and the word thing is it didn't show any of the normal signs that it was charging, a red light normally when I plug it in, nor the display wouldn't turn on.

 

The charging cable did have a small screw attached to the magnetic part of the charger, I don't if this has anything to do with it, the cable wasn't plugged in when the screw was attached, any help would be appreciated as I'm worried that it is broken.

 

Moderator edit: Updated subject for clarity 

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‎12-18-2019 10:16

‎12-18-2019 10:16

@BobSmith124 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? If after this your Ionic is still not charging, I could create a case on your behalf with our Support team and they can continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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