help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic isn't connecting to GPS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2021 13:07

‎06-16-2021 13:07

Hi all

On my last few runs I have got home to find that my route wasn't mapped as my Ionic hadn't connected to GPS, so no splits or accurate distance recorded.

I have searched online and seen advice to switch off and on again, didn't work. Advice to sit it outside for a few minutes to search for a signal, didn't work.

So today I did a factory reset and I got it to connect. Found it hard to contain my excitement so went for a walk to test, 0.21 miles in it disconnected and didn't even try to reconnect.

So I'm after ideas of what else i can try before leaving Fitbit after many years and many devices.

Best Answer
0 Votes
1 REPLY 1

‎06-17-2021 12:11

‎06-17-2021 12:11

Welcome to the Fitbit Community, @fairfaxfarquar.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Confirm the steps to restart your watch: How do I restart my Fitbit device?

  2. Check if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

  3. Restart your phone.
  4. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  5. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.

For more information about tracking your activity with GPS, see How do I use GPS on my Fitbit device? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes