help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic isn't letting me pick apps or clock face (on the fitbit app)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2020 19:15

‎09-01-2020 19:15

So i tried all the typical reset, check for updates, restart phone and device etc... and on the fitbit app whether it be on my PC or my phone.. will NOT load the applications screen... ill get to the screen where there are the clock faces i can pick and once i click on them it loads forever. It does this with the applications too... no matter how long i wait. and my internet is really good i have an ethernet to my PC (i use it for gaming so if it's good enough for that it should be well enough to load a simple application in the fitbit app...) 

Best Answer
1 REPLY 1

‎09-02-2020 03:44

‎09-02-2020 03:44

I am having the same issue.  When I try to choose a new clock face or app, from the Fitbit app (Android), the busy icon (circle) just spins forever.  I am unable to install any app or clock face. I did not have this issue before the firmware update. I have uninstalled and re-installed the app and tried every reboot, force stop, repairing step imaginable.

Best Answer
0 Votes