Ionic isn't syncing to Samsung S8

[Keithk77]

My 3 week old ionic screen stopped working and after many emails and hoops to jump through they sent me a new one. Wee was thought to be new but actually refurbished, now the "new" one will not connect to my phone even though the old one did without issue. I've tried their suggestion of restarting the bluetooth on my phone multiple times and have factory reset my ionic. Any ideas. Needless to say I am very disappointed with fitbit and their service and product as of late!

Moderator edit: Updated subject for clarity 

[Rich_Laue]

If you received a refurbished unit. it will be clearly marked as refurbished, rebuilt, or something to this affect. There will be no question that tyetunit is refurbished. 

[D8veh]

AFAICS, the software is full of bugs. I had a similar problem when I upgraded from a Charge 2 to ionic. I think that the app was still trying to connect to the charge 2 instead of the Ionic. Try completely uninstalling the app from your phone and start again from the beginning.

[DramaQueenDiva]

I've had issues lately on my Galaxy phone too.  Try restarting/power cycling the phone to see if that helps.  Usually that's what I have to do to get it to connect lately.  I'm thinking my issues are more so weather-related as it's unusually warm here (we'll be surpassing the 90 degree mark this week).  All my other apps are running slowly too, which leads me to believe it's not Fitbit-specific.

[Julia_G]

Hi, @Keithk77, these kinds of issues are usually intermittent and can sometimes affect us all (though I am highly sceptical that it is caused by the weather!).  

I would suggest making sure you go to the Bluetooth settings on your Galaxy and forget/remove/delete the Ionci so that you are definitely setting up from scratch, make sure other BT devices are out of range, and start over.  

I find that giving all Fitbits a restart immediately before trying to sync or set up makes sure that no background activities are running and makes a connection much more likely to be successful.