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Ionic isn't syncing with iPhone 6s

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‎04-24-2019 20:01 - last edited on ‎04-25-2019 11:28 by Fitbit Moderator

‎04-24-2019 20:01 - last edited on ‎04-25-2019 11:28 by Fitbit Moderator

  • Hello, my Ionic won’t sync to my iPhone 6s, restart or charge !! HELP !!

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎04-25-2019 11:31

‎04-25-2019 11:31

A warm welcome to the Community @BigMark007. Thanks for the details that you've mentioned. Can you clarify to me if your Ionic is turning on? If it's please try this syncing troubleshoot. 

 

If it's not turning on, please let me know and I'll create a case on your behalf. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-25-2019 13:20

In response to SilviaFitbit

‎04-25-2019 13:20

Hello, no it's not turning on. Just before it quit working it had a full charge, it wouldn't sync to my iphone 6s so I tried a reset. It started downloading, froze up and then went black. I have tried to reset it several times since but no luck.
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‎04-26-2019 17:03

In response to BigMark007

‎04-26-2019 17:03

Thanks for getting back @BigMark007. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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