Ionic isn't tracking any data

[MadhuFit]

My Ionic device is not capturing any data , not even steps 

I am not a premium user

I see only time , what could be the issue 

pls suggest

Moderator Edit: Clarified subject

[SilviaFitbit]

@MadhuFit Welcome to the Fitbit Community. Thanks for the details mentioned. 

Please restart your Ionic and monitor its functionality after this. 

Hope this helps. 

[Shezbez]

I also have this problem factory reset does not work all I get is the time and calories burned. 

[MadhuFit]

I have restarted this several time , also have changed the clock face as per suggestions , no luck ..thanks

[SilviaFitbit]

@Shezbez Welcome to the Fitbit Community. Thanks for the factory reset performed. @MadhuFit Thanks for the troubleshooting followed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day. 

[MadhuFit]

I have sent in e mail to support, cant reach the support no from UK .

Pl let me know

have a great day!

[SilviaFitbit]

@MadhuFit Thank you for getting back. I was able to confirm that you're in touch with our Support team, please continue the communication through email, they'll be happy to assist. 

Have a great rest of the week. 

[alixi]

I have restarted even factory reset. But it didn't work. And last time I said that fitbit deleted my message .

[SilviaFitbit]

@alixi Hi there. Thank you for the troubleshooting tried prior to posting. 

I was able to see that you already have a case with our Support team, please continue the communication through email, they'll be happy to continue assisting. 

Have a nice day.