10-06-2019 08:10 - last edited on 10-07-2019 07:13 by SilviaFitbit
10-06-2019 08:10 - last edited on 10-07-2019 07:13 by SilviaFitbit
I have already done a factory reset and my ionic still won't track steps, heart rate, sleep etc... What is going on??
Moderator edit: Updated subject for clarity
10-07-2019 07:13
10-07-2019 07:13
@yem1732 A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried.
It's pretty weird that your Ionic isn't tracking your data even after performing a factory reset. In this case, I've shared your post with our Support team and they will continue assisting you.
I'll be around if you need further assistance.
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