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Ionic keeps losing the ability to sync and need to repair it

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‎08-17-2020 12:23 - last edited on ‎08-19-2020 12:35 by Fitbit Moderator

‎08-17-2020 12:23 - last edited on ‎08-19-2020 12:35 by Fitbit Moderator

My ionic keeps losing pairing and i need to repair. it happens many times a day. Suggestions on how to fix this? I restarted and it didn't stop the problem. 

 

Moderator Edit: Clarified subject

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‎08-19-2020 12:42

‎08-19-2020 12:42

@suev-1969 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the restart done prior to posting. In order to provide you with the best information possible, please reply to the following questions: 

 

- Do you need to set up your Ionic again or is it not syncing?

- Which phone model and OS do you have? 

- Are you receiving any error message when your watch syncs?

- When did this start happening?

 

Looking forward to hearing back from you. 

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