Ionic keeps turning off, cant restart unless connect to a charger

[sfh1975]

Hello everyone. I have a Fitbit Ionic that I bought around 6 months ago. Now its playing up for the last fortnight or so. Keeps shutting down.I can't restart it by pressing the two buttons (left and bottom right), unless I connect a charger, after which it turns on by itself without any button presses. It would show the time it had turned off. I have done all troubleshooting steps including a factory reset but the problem remains. Any ideas before I send it for repair/ replacement?

[SunsetRunner]

From your description it sounds like a battery issue as it will only power up while connected, so I would either take it back to where you bought it from or contact Fitbit support and send it back for replacement or refund.

[Stepilo]

Hi,

Interestingly, I have a similar issue. 

I reset ( software @ hard ) and upgrade the firmware last night.

Now, I'm charging it to see what will be my autonomy.  If i get the same symptom, i will start to ask either a new watch or refund.

This is a shame because i really like it. It had almost five days of battery life, and I was using it nearly 24/7.

if someone has any suggestions, I would be happy to hear them.

Thank you all

[sfh1975]

Thanks. I have written to the support and waiting for their reply. Doesn't seem to be a battery issue but you never know. Seems to happen when syncing.

Thanks in any case.

[Stepilo]

Hi just a quick update about mine. 

My battery is gone after 11h which is not acceptable. 

Bizarre but but it seems that I will need to get a replacement. 

[sfh1975]

Thanks for the update. How did you find out that the battery is gone?

[sfh1975]

Ok, here's a quick update.

I did many things (upgraded the firmware, updated the android app, deleted all non-core apps on the ionic) and the shutdown seems to have gone away 🙂

I will start installing the apps on ionic and see if the problem comes back again.

Cheers.

[Tarangz]

It started with same symptoms for me. Random shutdowns were not frequent in the beginning but in a months time i had to restart it using charger every day. Soon it died on me. tried factory reset, hard reset.. nothing worked. Contacted support and got a replacement.

Get it replaced before you run out of warranty.

[sfh1975]

Thanks. Finally I got a replacement too. Hopefully this one works OK 🙂

[Stepilo]

Hi , 

the tests provided by the supports were not successful. 

Anyway, the suppprt provided me the possibility of a replacement or 50% discount for a new charge 3 . As much as i’m Happy with the support I found ridiculous to provide 50% for some lower version of Fitbit traker . It makes me feel that I could get a refurbished ionic instead of a new one . 

At the end of the day, it’s not my faut of your battery is faulty . 

Anyway. Let me know how is your replacement tracker . Curious to know 🙂