Ionic keeps vibrating and button on the left not working

[Tif561]

My watch keeps vibrating and the screen keeps popping up saying Nothing New your all caught up. The button on the left is working intermittently and the screen will get stuck in different functions. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Tif561. Thanks for the details that you've mentioned. 

Your Fitbit Ionic will vibrate to alert you about an alarm, when you hit your step goal or if you haven't met your hourly activity goal. I would like you to restart your Ionic and double check if the display works properly. 

Regarding your button not working, please try cleaning the button using canned air. At this moment, if possible, try to clean the edges of the button with a toothpick, as it's possible some debris might have gotten caught in here, making the button remain pressed down. 

I'll be around if you need further assistance. 

[Tif561]

Good morning..... the vibration wasn't for an alarm or anything it just kept popping up no notifications.
Well now this morning I charged it and it won't turn on. There is some kind of issue going on for sure.


Live the life you love, Love the life you live! 💜

[SilviaFitbit]

Thanks for getting back @Tif561. Sorry for the delay in my reply. Thanks for the details mentioned. 

I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Tif561]

I'm all set thank you. Customer service has been amazing!

Live the life you love, Love the life you live! 💜

[SilviaFitbit]

Thanks for replying back @Tif561. I'm glad to hear that our Support team helped you. 

Have you checked our Discussions Boards? You can post tips on Get Moving, Eat Well and Manage Weight. 

I'll be around if you need further assistance. 

[Jpatino2019]

Hi Tif561 

i am having the same issue with my ionic.  

What did Fitbit tell you to solve the problem? 

JPatino 

thank you 

[SilviaFitbit]

Welcome to the Community @Jpatino2019! I would like you to confirm that you've tried the procedure mentioned above. 

Let me know how it goes. 

[Tif561]

My FitBit just quit working all together. Fitbit customer service was amazing my Fitbit was still within warranty and they replaced it.

Live the life you love, Love the life you live! 💜

[Jpatino2019]

I did try the procedure above and still having a problem with my watch still.  

What will be my next step ? 

[SilviaFitbit]

Hey @Tif561. Sorry for the delayed reply. I'm glad to hear that you got a replacement, hope you can continue reaching your exercise goals. 

It's great to see you around @Jpatino2019. Thanks for the troubleshooting tried. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they will provide you with options based in the Fitbit Warranty. 

I'll be around if you need further assistance.