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Ionic latest firmware and app version

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‎03-12-2020 12:53 - last edited on ‎03-13-2020 12:28 by Fitbit Moderator

‎03-12-2020 12:53 - last edited on ‎03-13-2020 12:28 by Fitbit Moderator

Hi,

I recently purchased a new Ionic Fitbit due to the amazing Smart Sleep Alarm functionality that it allows you to use.

My Fitbit has the correct firmware version, but is only on OS 3.14 (921), and my Fitbit App says that I am all up to date.

 

Does anyone know if there is a way to expedite the update to OS 4.1 so that I can start using this new functionality asap?

 

Many thanks

HypoSteve

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
5 REPLIES 5

‎03-13-2020 12:23

‎03-13-2020 12:23

@HypoSteve Welcome to the Community. I'll be happy to clarify your inquiry about it. 

 

I'm happy to see that you would like to start using Smart Wake. You're able to have this option if you have the latest firmware version for Ionic, which is 27.70.7.14. 

 

I would like to clarify that the OS refers to Android, iOS or Windows. The 3.14 version that you mentioned refers to the app version that you have, in order to have the latest features on your app, you will need to have the latest app which is 3.14.1 for iOS and 3.16 for Android. 

 

If you're unable to update your app, this might be due to the phone that you have, if it's an older model you won't be able to update your app. As with any other app, the Fitbit app was optimized it so it can work with certain phones and tablets based on the requirements of each model and OS, and future Fitbit app versions also adapt to any change implemented in the OS.

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎03-23-2020 09:52

In response to SilviaFitbit

‎03-23-2020 09:52

Thank you very much for the response.

Do you know if there is a list of phones that different versions of the Fitbit app are compatible with?

 

Many thanks

HypoSteve

Best Answer
0 Votes

‎03-24-2020 06:30

In response to HypoSteve

‎03-24-2020 06:30

@HypoSteve   Here is the list of the compatible smartphones and tablets.   The most current version of the Fitbit app is 3.17 for both Android and iOS.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-28-2020 02:52 - edited ‎03-31-2020 23:42

In response to SilviaFitbit

‎03-28-2020 02:52 - edited ‎03-31-2020 23:42

@HypoSteve Welcome to the Community. I'll be happy to clarify your inquiry about it. 

 

I'm happy to see that you would like to start using Smart Wake. You're able to have this option if you have the latest firmware version for Ionic, which is 27.70.7.14. 

 

I would like to clarify that the OS refers to Android, iOS or Windows. The 3.14 version that you mentioned refers to the app version that you have, in order to have the latest features on your app, you will need to have the latest app which is 3.14.1 for iOS and 3.16 for Android. 

 

If you're unable to update your app, this might be due to the phone that you have, if it's an older model you won't be able to update your app. As with any other app, the Fitbit app was optimized it so it can work with certain phones and tablets based on the requirements of each model and OS, and future Fitbit app versions also adapt to any change implemented in the OS.

 

I'll be around if you have any additional questions. 

@SilviaFitbit wrote:

@HypoSteve Welcome to the Community. I'll be happy to clarify your inquiry about it. 

 

I'm happy to see that you would like to start using Smart Wake. You're able to have this option if you have the latest firmware version for Ionic, which is 27.70.7.14. 

 

I would like to clarify that the OS refers to Android, iOS or Windows. The 3.14 version that you mentioned refers to the app version that you have, in order to have the latest features on your app, you will need to have the latest app which is 3.14.1 for iOS and 3.16 for Android. 

 

If you're unable to update your app, this might be due to the phone that you have, if it's an older model you won't be able to update your app mcdvoice login . As with any other app, the Fitbit app was optimized it so it can work with certain phones and tablets based on the requirements of each model and OS, and future Fitbit app versions also adapt to any change implemented in the OS.

 

I'll be around if you have any additional questions. 

Very valuable information, it is not at all blogs that we find this, congratulations I was looking for something like that and found it here. This worked perfectly, thanks!

Best Answer

‎03-28-2020 03:33

In response to LZeeW

‎03-28-2020 03:33

Hi LZeeW,

thanks very much for the information, it was exactly what I was looking for. 
Looks like I need to upgrade my phone to use this function as well. 
Many thanks 

HypoSteve

Best Answer