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Ionic logging 20,000 to 40,000 steps on its own, regardless of activity level.

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‎02-19-2018 03:42

‎02-19-2018 03:42

Today I woke up, grabbed my Ionic from the nightstand and put it on, during which I glanced down at the face of the watch and noticed that despite having been asleep the past 6 hours, and the watch not being on - it had logged over 20,000 steps. This was the final straw and sent me here looking for answers - unfortunately I can't find anyone else having this same problem. 

 

The other problem I have is when I'm flying (I'm a helicopter pilot) the low frequency vibration that runs through the entire helicopter must be shaking the Ionic JUST enough to be logging steps. After a day of sitting on my **ahem** and not walking or moving I found that I had logged over 40,000 steps on my Ionic. 

 

My biggest concern is the watch logging steps when I'm asleep and not wearing it - either it has a mind of its own and has been out on late night strolls, or there is something wrong right? 

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‎02-19-2018 04:56

‎02-19-2018 04:56

Actually, this has happened to a lot of us. For example: https://community.fitbit.com/t5/Ionic/Fitbit-ionic-counted-17000-steps-which-was-not-done-today/m-p/...

 

Below is my reply:

 

"If you left the ionic charging near a fan or any surface that might be vibrating, the ionic will pick steps. I reported this, and they are supposedly to be looking into this. Strange that those steps can't be deleting by manually logging a driving activity.

 

The next time you leave your tracker in a surface, make sure it doesn't vibrates, this way, it shouldn't pick false steps."

 

As for the extra steps while on the helicopter, you are perhaps correct: the vibration might create the fake steps. For those steps, you should be able to delete them by following the information on this article https://help.fitbit.com/articles/en_US/Help_article/1306 (though, as mentioned before, this doesn't work for the overnight steps).

 

Hope this helps.

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‎02-19-2018 04:57

‎02-19-2018 04:57

It seems possible this was a result of the software update - I updated mine this morning and gained 11,000 steps in the process.  I'm hoping it will revert to normal tomorrow.

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