help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic loosing charge and rebooting itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-13-2020 23:51 - last edited on ‎04-17-2020 15:04 by Fitbit Moderator

‎04-13-2020 23:51 - last edited on ‎04-17-2020 15:04 by Fitbit Moderator

I bought my Fitbit Ionic 28 months ago. Recently, it has begun to lose the battery charge within a few hours once the battery level falls below about 40%. This usually means that I can no longer track my sleep patterns, as the Ionic will die in the middle of the night.

 

I've also noticed that the Ionic will reboot itself at random intervals - and this seemed to start with the last firmware update, so it may be a software issue.

 

I assume that the losing charge issue means that the battery is starting to fail. This is disappointing for a device that is less than 3 years old.

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎04-17-2020 15:02 - last edited on ‎12-02-2024 10:44 by Fitbit Moderator

‎04-17-2020 15:02 - last edited on ‎12-02-2024 10:44 by Fitbit Moderator

@gcoupe Welcome to the Community. Sorry for the delayed reply. 

Thanks for sharing details about what you're experiencing with your Ionic. 

I would like you to fully charge your Ionic and follow these tips to extend your Fitbit watch's battery life. Regarding your Ionic rebooting itself, please restart it and continue monitoring it. 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes