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Ionic loses charge and now stuck on "Data not cleared, sync and try again."

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‎03-04-2021 06:16 - last edited on ‎03-05-2021 10:32 by

‎03-04-2021 06:16 - last edited on ‎03-05-2021 10:32 by

Hoping someone can help..noticed ionic started losing charge quicker than nirmal(nothing changed in my use of it) topics on here, suggested hard re set, which ive done, but now it wont go past screen that says "Data not cleared sync and try again'. Also rem9ved from app, as another suggestion. But now it wont do anything as stuck on that screen . Help pls

 

 

Moderator edit: subject for clarity 

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‎03-05-2021 10:30

‎03-05-2021 10:30

Welcome to the Fitbit Community, @Kelwar2704.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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