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Ionic losing GPS after 40km

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‎12-26-2020 17:30 - last edited on ‎12-27-2020 21:20 by Fitbit Moderator

‎12-26-2020 17:30 - last edited on ‎12-27-2020 21:20 by Fitbit Moderator

When I ride my bike over 40km I regularly loose Gps signal for 10 or 15 km? Any idea how to fix it? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-27-2020 21:17 - last edited on ‎08-19-2025 13:10 by Fitbit Moderator

‎12-27-2020 21:17 - last edited on ‎08-19-2025 13:10 by Fitbit Moderator

Hi @Melbmarty, welcome to the Community Forums. 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Fitbit Ionic and also, troubleshoot the Fitbit app with the following steps: 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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‎01-01-2021 18:53

In response to RicardoFitbit

‎01-01-2021 18:53

I am using an iconic fitbit linked to my apple phone (it the watch that loses GPS signal) it has been happening for a few months now and is happening more frequently 

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‎01-02-2021 08:29

In response to RicardoFitbit

‎01-02-2021 08:29

I don't usually make long runs. But the other day I ran 21km and did experience the GPS lost signal. It happens after the km 17 when a was trying to see the time I was making. I have mi ionic linked to a One+ 6T.

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