help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic losing GPS signal while road cycling

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2018 01:06

‎06-02-2018 01:06

Hi,

I went cycling this morning. I used the strava app on my Iphone and my Ionic. Strava app shows correctly that I cycled 60km were my Ionic only shows 34km... this is not the first time it is happening... I bought the Ionic so that I dont need to cycle with my phone on me anymore but the Ionic is not reliable... please give advice? 

Best Answer
0 Votes
1 REPLY 1

‎06-03-2018 05:14

‎06-03-2018 05:14

Welcome to the Fitbit Community @Penelopé, hope you're doing great! Thanks for taking the time to share your experience with the GPS accuracy so far.

 

As you may already know, the GPS requires a direct path to the satellites in order to receive their radio transmissions, and there are several reasons why GPS data could be negatively affected.  The accuracy depends on both your environment and the weather; the GPS signal could be affected because you're underground, near many tall buildings, or as a result of atmospheric effects. 

 

I'm aware that you probably already tried all the basic troubleshooting steps, however, it won't harm to take a look at all the information here about the requirements, error messages and troubleshooting steps that could help to improve GPS accuracy.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer