Ionic losing charge quickly and no sleep tracking

[Steve01384]

Ever since I’ve updated the Fitbit app on my iPhone XS my watch is discharging in less than 24 hours ! I used to get 5 days out of it 

since last Friday when I updated I’ve had no sleep tracking either 

not happy 😢

[Steve01384]

Factory restored. Charged to 100% and now overnight has gone down to 25% and still no sleep activity 😢

[RicardoFitbit]

Hello @Steve01384 thanks for bringing this to my attention, let me give you a hand with this situation and a warm welcome to the Community Forums, my apologies for the delay in responding your post.

Seems odd that after the Fitbit app update on your iOS mobile device your Ionic battery is depleting so fast, this is certainly not the way it was designed, thanks for your effort and patience troubleshooting this situation prior to posting. Let me share with you that, just as stated on your post, the battery of our Fibtit Ionic was designed to last up to 5 days but the battery life also depends on how frequently you use its features. That said, I recommend you to charge your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, check this help article for more tips and recommendations.

Regarding sleep tracking, can you please let me know when was the first time you experienced this and how many nights you didn't receive sleep information? You're not receiving Sleep Stages or sleep records at all? More information regarding this matter will be appreciated.

Looking forward to your reply, let me know if you have any additional questions. 

[Steve01384]

I’ve had no sleep updates since app update and my battery is still not keeping charge for more than 24 hours

I have little or no apps open on Fitbit

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply and update @Steve01384, I'm happy to continue assisting you. My sincere apologies for the delay in responding your post.  

Thank you for taking in consideration the information that was shared on my previous post. I'd like to let you know that a ticket was created on your behalf to receive further assistance directly with our Customer Support team. That said, please keep an eye to your email inbox, they'll be in touch with you soon. 

In the meantime, let me know if you have any additional questions.