Ionic losing time - Syncing issue not answered appropriately so should not be marked as answered

[phinnc]

This is my second Fitbit Ionic as first one got replaced last year for the same issue. Basically my watch now has difficulty syncing and by the end of the day has lost approximately 1 hour of time making it not fit for purpose.

Resets, pairing/impairing, uninstalling/reinstalling the aspect make no difference. Any suggestions.

I cannot seem to contact Fitbit either and was hoping someone could advise the best way to do this, not Twitter.

This is my 6 th Fitbit in under 5 years and every single on has went.faulty in a.short space of time. I like the product when it works and like the App but thinking this is the end of the road with them

Thank you

Moderator Edit: Clarified subject

[GStrad]

Same -

Vanessa:By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our Support processes.
Vanessa:Thank you for being part of the Fitbit family and for now, would there be anything else that I can help you with?
Me:yes, you can help me further with this watch.
Me:it is still failing.
Me:it should be fixed replaced so that it is fit for purpose
Vanessa:I am afraid that since it still failing, the best we can offer now is the discount since we already exhausted all possible troubleshooting steps for this issue.
Me:so doesn't that put you in breach of the sale of goods act - the product is not fit for purpose.
Vanessa:Thanks for sharing but our warranty is only good for 2 years from the date of your original purchased Fitbit.
Vanessa:You can view our full warranty policy at https://www.fitbit.com/legal/returns-and-warranty .
Me:Understood, but even outside of your warranty the sale of goods act states a product must be fit for purpose, two failures in warranty followed by one outside doesn't comply to that.
Vanessa:We're saddened by the experience that you had and definitely understand where you're coming from. However, a 35% off is the most that we can offer you at this time provided that our Fitbit devices are covered by Fitbit's limited warranty offer.
Vanessa:If you have any additional questions or concerns, you may visit https://help.fitbit.com/ .
Vanessa:Thank you for contacting Fitbit! Always check your phone's Fitbit app on Play Store/App Store to be sure that it is updated.
Vanessa:Have a wonderful rest of the day. To end this chat and receive a short survey please go ahead and click "End Chat" at the upper right of the chat box.
Vanessa:Stay safe!
Vanessa:I haven't heard anything from you, so I'll need to disconnect this chat. Please feel free to contact us back via chat, email, or phone if there's more we can do to assist you. Have a great rest of the day!

[phinnc]

Following a script with no ability to help. It is appalling. They actually made my issue worse this morning and were very rude. They have also sent me an email which is pretty much a transcript of your conversation above. No where to go now so I guess my relationship with Fitbit is over after 5 problematic years.

[AndyCS]

Garmin is calling my name very loudly right now! 

[Russellwhalley]

Yes I'm thinking the same now , I also got the offer of 35 % off a new one but off the price of 250 quid .

The cheek the ionic is on sale now at 179 , so I would be saving about 20 quid,  I await a reply to my e mail 😡

[phinnc]

I have sent 2 emails and nothing. Disappointing service and ethics from a big company.

[GStrad]

I've given up on getting a decent product or response from fitbit contacted the UK TV consumer program watchdog and trading standards see if they will do anything.  Would suggest that others do the same, if there are enough complaints it might get them to clean up their game.

[J115]

The probelm with this is that the Ionic is not appearing as a device or connecting to bluetooth.  So everytime we trun around we get the SAME troubleshooting steps.  I am not technincally challenged, there has been an update that has caused the Bluetooth function to either die or not to publish so that pairing becomes impossible.  So this device is not on my account/ I have deleted the app reinstalled and the app finds my ionic sends the code then I enter the code then I get told my watch is not on.  You have an issue.  We are trying to tell you there is an issue.  Please do not continue to regeritate standard troubleshooting errors.  I have unplugged and replugged more than a level 1 support or level 2 support.  We need this to be raised so someone that can fix this bug. 

[MDNC]

Same issue.  Losing an hour every 8 hours, won't sync, and of course the alarm is now totally unreliable because it is not keeping correct time.  The is is my 5th Fitbit and my second and last Ionic.  They really are just not very well made devices.

[Cprudhomme]

losing time, losing battery, not counting steps. 35% off offered for another device. That's a joke.  I've had multiple devices.   I have lost faith in fitbit. 

[MDNC]

Right there with you.  I actually managed to get my old one working again but it is just a matter of time....

Sent from Yahoo Mail on Android

[murfnik]

I see that this issue has been going on for at least two years. You'd think FitBit would have fixed it by now. I wish I'd visited the forum before shelling out the money for one, I would have saved for an Apple watch instead. This is ridiculous. so far, my Versa Lite will stay synced if the app is open, but immediately loses time if I close the app. This should. not. happen. 

I've only had the watch for a few months.  All of the so-called 'fixes' given on the forum don't seem to work for anyone. 

[SunsetRunner]

These generic answers suck. Just stop beating around the bush and tell us how to fix the time problem?

[SunsetRunner]

I've had 2 Alta HRs crap out on me. Also a Charge i had to take back. The only one that still does what it is supposed to do is my original ZIP. Its not US............It's FITBIT!!!

[Gstarling]

My wife, daughter and I are in the Fitbit ecospace. I have a charge 3 with no real issues. My wife has recently had to upgrade as her old fitbit developed an issue. We were offered a discount on the ionic. Seemed good at first.

However, similar to all previous posts, it is losing time and syncing is an issue. This is supposed to be a watch, so as previous posts mentioned, its not  fit for purpose. Secondly, the 'best answer' is not a solution. We might try and get a replacement, but how long before that fails too.

This is seriously disappointing especially as we like the functionality.

Can the Fitbit moderator please repsond with a solution.