Ionic losing time - Syncing issue not answered appropriately so should not be marked as answered

[phinnc]

This is my second Fitbit Ionic as first one got replaced last year for the same issue. Basically my watch now has difficulty syncing and by the end of the day has lost approximately 1 hour of time making it not fit for purpose.

Resets, pairing/impairing, uninstalling/reinstalling the aspect make no difference. Any suggestions.

I cannot seem to contact Fitbit either and was hoping someone could advise the best way to do this, not Twitter.

This is my 6 th Fitbit in under 5 years and every single on has went.faulty in a.short space of time. I like the product when it works and like the App but thinking this is the end of the road with them

Thank you

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @phinnc, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[phinnc]

Thanks for getting back to me. You have not.really helped with the.main issue which is the continual loss of.time on my watch over the course.of a day. I am also having syncing issues but my watch should.not.lose.time regardless. Please change the title.of my issue back as it should not have been changed.

I have followed all of your tips and whilst my watch has synced I do not believe the syncing issue to be fixed as it has been syncing sporadically. What are your suggestions around the loss of time?

Thank you

[GStrad]

I have the same issue, a watch that can't tell the time by an hour over a period of 6 hrs is just useless.

[Jpooh]

I have had exactly the same issue,  tried everything, deleted app, reinstalled,  turned phone off etc.

I then did a hard reset, and now it won't work at all, just keeps saying data not clear, re sync. So frustrating. 

[Boluwd]

I have the same issue with my Ionic losing time and failure to synch. Device not found etc. I’ve searched the Fitbit app reviews on Apple, and there are a whole load of complaints about this issue. All started with the latest app update. Fitbit have messed up big time.

[Russellwhalley]

I have exactly the same problem and have been told that my Samsung galaxy S20 ultra is not compatible at the moment,  even though was working and syncing the day before yesterday. 

So you need check your phone is still compatible 

[Boluwd]

I don’t think it’s a compatibility issue. My Ionic won’t sync and is not discoverable on both the iPad and Windows10 laptop. I’ve carried out a factory reset this morning and now i have a brick! It will not connect to anything complete the set up new device.

[phinnc]

How did you check.as I cannot seem to locate a way to speak to the help
desk? Absolutely ridiculous

[Russellwhalley]

This is the phone number in uk 0800 069 8505 

[phinnc]

Many thanks for your response

[AndyCS]

Same problem, syncing started failing 2 days ago, then Ionic started dropping time. Followed appropriate steps, but then device stopped being visible for any connections. Hard rest, now can't connect to device at all. This is my 2nd Ionic, 1st broke after 10 months, this one also lasted 10 months. No issues with this device up until last couple of days. 

[phinnc]

I have unpaired mine and now cannot even pair it again. I am so annoyed
about this and really do not know what to do.

Any other suggestions are welcome. My hubby has had Garmin for 5 years and
it is still going strong. I have had 6 Fitbits in that time. I like the
functionality on Fitbit, when it works but feel it is time to make the
switch. Not good enough.

[Russellwhalley]

Have you got any Bluetooth headphones , I just tried to connect mine and my watch just kept searching so I now know my Bluetooth on the watch is not working,  i will be ringing them back tomorrow,  good luck 🙂 

[Kkwong]

Same issue faced. Last sync was on mon

[phinnc]

Yes, tried this also and same thing. Fingers crossed, will be calling
tomorrow also

[Boluwd]

Like I said earlier, I did a factory reset this morning and removed the Ionic from the Fitbit app and also unpaired from Bluetooth on Samsung S10 phone, Apple iPad and the Windows 10 laptop. Now I can’t setup the watch as a new device. None of the host app devices above can discover the “bricked” Ionic. This is my fourth and final purchase from the Fitbit brand. I hope Google realise what a load of junk they’ve acquired!.....and why is the Fitbit Support post marked as best answer?? It hasn’t solved anything! Sort it out Fitbit...

[Csabo]

Same thing happened here too. 
unable to sync. Watch losing time. All this started after the update. I actually like the iconic this is my second one but this is crap and no one seems to have answers.  I followed the instructions for the restart.  Twice. No luck 

[phinnc]

Disgrace, called Fitbit and they have left me in a worse.position. After a factory reset the watch will not connect at all so  or I am losing activity altogether. Tried.to.offer.me.a.35% discount on another product. Have escalated via a.very incompetent lady.named Jennifer and.await an.email,.no timeframe for.a.response

[Csabo]

Same exact thing with mine.

Sent from my iPhone