help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic lost on phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2020 21:42

‎03-14-2020 21:42

I have an Ionic with the most recent update. I use it with a Samsung S9. This afternoon the Ionic disappeared from the Bluetooth connection and no longer is visible. That also means I can't sync. I tried a reset of the Ionic and a restart. I have done a restart of the phone. I have turned Bluetooth on the phone on and on again. Two other Bluetooth devices connect just fine to the phone. Any help would be appreciated. Should I remove the Ionic and then add the same device back in? Will I lose data if I do that? 

Best Answer
2 REPLIES 2

‎03-14-2020 21:56

‎03-14-2020 21:56

I also just tried to see if the Ionic was visible to my Samsung tablet. It is not. 

Best Answer

‎03-15-2020 21:57

‎03-15-2020 21:57

The bluetooth "on, off, and pair" buttons are completely gone now. All "Help" Forum topics tell you to Unpair and start again, but you can't Pair a watch when it doesn't have an active Bluetooth. Just WinTF is going on with this company??? These CONSTANT issues are mind-numbingly infuriating.

Best Answer
0 Votes