Ionic mileage history reduced

[Dnfowler62]

Twice In the past month I have lost my historic mileage by about 90% on certain days. For example last week I did 40 miles and only about 2 miles remain after the numbers were corrupted and reduced during a sync. Any help?  

[SilviaFitbit]

It's great to have you here @Dnfowler62. It's pretty weird that your miles aren't syncing to your Dashboard. Usually, when you log driving as an activity, it will delete your data but not just the mileage all the data that was tracked during the time that you're logging this activity. 

I would like you to provide me with a screenshot of the days that you've lost your mileage. Also, reply to the following questions: 

- Did just the miles disappear? 

- Did the miles for a day disappear or you saw this on the leaderboard? 

Keep me posted. 

[Dnfowler62]

The miles are reduced as per my attached. I was doing “intervals” and they
were good for about a week. See March 14 below. Dave

[SilviaFitbit]

Thanks for getting back @Dnfowler62. It looks like the file didn't attach. I would appreciate if you could follow the steps provided here to add it to your next post. 

Hope this helps! 

[Dnfowler62]

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@SilviaFitbitwrote:

Thanks for getting back @Dnfowler62. It looks like the file didn't attach. I would appreciate if you could follow the steps provided here to add it to your next post. 

Hope this helps! 

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Here is the screen shot  I use an iPhone and it is synced with Strava  

[SilviaFitbit]

Thanks for the screenshots you've attached @Dnfowler62. It's pretty weird that you lost miles during those days that you barely have miles. I've shared your post with our Support team, please check your inbox. 

Hope this helps!