02-27-2019 16:25
02-27-2019 16:25
My watch works normally, except that now steps, calories, stairs, and heartbeat all show zero. The data are being collected, though.
Thank you.
Answered! Go to the Best Answer.
02-28-2019 16:18
02-28-2019 16:18
The Ionic was syncing and operating well except for the live stats. I did 5 restarts and 2 shutdowns and that didn't change anything. Then this morning I changed the clock face that I'd used for months, and the stats appeared again, so the problem is solved by accident.
Thank you.
02-27-2019 16:49
02-28-2019 11:28
02-28-2019 11:28
A warm welcome to the Community @durf786! It's pretty weird that your Ionic is no longer showing steps, calories, stairs and heart rate.
I would like you to restart it as @SunsetRunner mentioned. Also, reply to the following questions:
- Is your Ionic syncing this data to your account?
- Is it not showing any of this information on Fitbit Today?
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-28-2019 16:18
02-28-2019 16:18
The Ionic was syncing and operating well except for the live stats. I did 5 restarts and 2 shutdowns and that didn't change anything. Then this morning I changed the clock face that I'd used for months, and the stats appeared again, so the problem is solved by accident.
Thank you.
03-04-2019 09:48
03-04-2019 09:48
Thanks for getting back @durf786. Sorry for the delay on my reply. I'm glad to hear that it started working again.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.