05-17-2020 03:17
05-17-2020 03:17
Ionic is only 5 months old, it appears to have lost the ability of allow me to swipe up, down, left, right- all it shows is the home screen. It still tracks exercise, heartbeat but I cannot use fingers to swipe to any of the options....? Help?
05-17-2020 05:28 - edited 05-17-2020 05:29
05-17-2020 05:28 - edited 05-17-2020 05:29
This is what happened to me recently and I was able to get *most* of the functionality back. This might not work for you though...
I kept on restarting my Ionic using the buttons. I did it over and over again and then factory reset my FitBit with the buttons soon after (which is what customer service told me to do). Fortunately the factory reset didn’t wipe all of my data and it didn’t restore the touch automatically. I waited it out (7 hours surprisingly) and now the screen works in all places except a small part in the middle.
Hope this helps!
05-17-2020 05:35
05-17-2020 05:35
05-17-2020 05:36
05-17-2020 05:36
Thanks for your advise. Ended up talking to Customer Support who are sending me a free replacement as mine seems to have died!
05-17-2020 05:43
05-17-2020 05:43
No problem, have a great day! 🙂
06-29-2020 20:12
06-29-2020 20:12
How you get a hold I've been trying for 3 weeks.