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Ionic, no power, possible dead battery

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‎01-20-2019 21:33

‎01-20-2019 21:33

My daughter hid my ionic for about a month and found it today and now it won't take a charge. I have cleaned the contacts on both the watch and charger with rubbing alcohol.  I have tried the 2 button and 3 button reset. Is there something else I can try before I call support back? 

Oh ya, and it's been plugged in all day, and yes, I can charge my phone on the same USB plug. I also swapped houses and tried at my inlaw's house. All the contact look to be in the right place, and also tried turning the plug 180 degrees. 

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‎01-21-2019 13:01

‎01-21-2019 13:01

@ProjectMM It's great to see you in the Fitbit forums! Thanks for taking the time to post the situation you were experiencing with the battery of your Ionic. Thanks for trying all of those troubleshooting steps in order to sort this out. Also, thanks for contacting customer support regarding this.

 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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