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Ionic - no updates available in the app

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‎08-19-2021 08:33 - last edited on ‎08-19-2021 16:58 by Fitbit Moderator

‎08-19-2021 08:33 - last edited on ‎08-19-2021 16:58 by Fitbit Moderator

Hello everyone,

 

I would like to install Spotify app or the latest "Find my phone" functionnality but I have to update my watch to do so.

 

And I have no "pink banner" in my Fitbit app to update my watch.

Of course, I tested all the procedures given in this site, reboot, resync, uninstall Fitibit app, install again, use fitbit.com dashboard... nothing changes..

 

How can I update this watch please ?

 

Best regards

 

Youli

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-19-2021 10:48

‎08-19-2021 10:48

@Youli93 I didn't think the Ionic supported Spotify.

But regarding updating the firmware you should have a good read of the firmware thread,at the top of the forum, first.

I haven't updated,  even though the banner is on my app, because my Ionic works just fine and I want it to stay that way.

 

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‎08-19-2021 17:05

In response to SunsetRunner

‎08-19-2021 17:05

@SunsetRunner Thank you for your input. 

 

@Youli93 Welcome to the Fitbit Community. Thanks for the detailed information shared and the troubleshooting performed. 

 

Take into consideration that firmware updates aren't available at the beginning to everyone. However, we recommend to check your app and make sure your Ionic is syncing, this to ensure you receive the update. The latest update for Ionic is 27.72.1.15. 

 

Hope this helps. 

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