help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not able to be found. Won't Sync.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2020 09:19

‎06-21-2020 09:19

Ever since updating my Ionic a few days ago I have had the following issues: 

1. Ionic will not sync. I've tried uninstalling and installing the app., restarting my phone, and restarting the Ionic.

2. My clock is wrong. It is running slow and is currently over an hour off. I assume this relates to the syncing issue. 

 

As mentioned, I've made sure my phone (Samsung Galaxy s7) is updated and the app is updated. I tried turning off my bluetooth and when I turn it back on it won't find my Ionic. My son's Ace is working fine which leads me to believe it is specifically an issue with the Ionic. 

Best Answer
0 Votes
3 REPLIES 3

‎06-21-2020 14:35

‎06-21-2020 14:35

Keep us all updated if you actually get any help with this as I’ve been trying to get help from Fitbit for a week and nothing. Mine also has sync problems along with my daily end of day record either gets wiped off completely or just shows something stupid like I’ve done 20 steps when I’ve done over 20,000 .

Best Answer
0 Votes

‎06-22-2020 05:32

In response to CurlyS

‎06-22-2020 05:32

Honestly I've had so many ongoing issues with Fitbit lately that I just ordered a Garmin yesterday. I'm done messing around with Fitbit and the tech issues and poor customer service. 

Best Answer

‎06-22-2020 08:29

In response to Kwout

‎06-22-2020 08:29

Glad to hear im not the only one frustrated with Fitbit .
I did try a Garmin but found it only tracked correctly if outside due to
GPS so if working out inside I wasn't getting a true reading . I spent two
weeks wearing my fitbit and a Garmin the Garmin was way off with miles
,steps ect so I sent it back . Im now looking into a Samsung.
Best Answer
0 Votes