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Ionic not calibrating

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‎03-23-2020 05:19 - last edited on ‎03-27-2020 11:05 by Fitbit Moderator

‎03-23-2020 05:19 - last edited on ‎03-27-2020 11:05 by Fitbit Moderator

My Ionic will not calibrate, doesn't measure BMP any more, does not receive notifications and won't auto open with movement. I constantly get a message to calibrate. I follow the steps and then up with the red X. I completed the steps from some of the other post to no avail. I have tried to restart it . I have removed the app from my android phone and restarted. I have done a factory reset which seemed to make things worse as now none of the LEDs on the back of the watch are turning on( I thought this might be do to the calibration). I think I have tried every thing that the fitbit community recommended. Very dis appointed as it is only about 2 years old. Any help would be appreciated!

 

Moderator edit: Updated subject for clarity

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‎03-27-2020 11:12

‎03-27-2020 11:12

@EricF51 It's nice to see you on the Community. Sorry for the delayed reply. 

 

I appreciate the detailed information share about what you're experiencing with your watch. I see where you're coming from. 

 

Thanks for the troubleshooting tried. In this case, I've taken the liberty to create a case on your behalf with our Support team, please check your email inbox, they will continue assisting you. 

 

Thanks you for your understanding. I'll be around if you have any additional questions. 

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