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Ionic not charging - Shows 0%

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I loved my Ionic when I got it as a gift. But, over time the most frustrating thing about it is has become the fact that if it does lose all battery charge (ie. down to 0% and dies) then it is almost impossible to charge it (ie. "bring it back to life") again. I started to wonder if that's the reason I get a fitbit reminder when it's only down to about 25% battery left. Whenever it dips REALLY low (for example under 5%) it is always touch and go to try to get it charged again... sometimes taking up to a day!

 

It shows 0% on screen when I press the main button (the one on the left). This means it must have charge - right? (because it has reacted like this for the last 3 days now - so the battery can't be flat). I have had the magnetic charge cable attached, and the other end plugged into a USB charging port (a generic wall plug one - that has always previously worked and still does charge other devices). 

 

I have tried the Left Button + Bottom Button + Connect Charger combination mentioned in https://community.fitbit.com/t5/Ionic/Not-charging-or-turning-on/td-p/2217277 , as well as multiple other button combinations - but with no success. It still just shows 0%.

 

I have completely detached the 3rd party Stainless Steel Milanese watch strap too...

 

I'm not a great fan of the magnetic charge cable... it appears to not always make a good connection with the watch, it isn't clear whether it is a "reversible" connection (ie. which way is up? there's 3 "pins" on the connector, so maybe it doesn't matter), it often "picks up" coins or connects to other metallic objects or my lampshade base on my nightstand.

 

Please help. Apart from not having a watch to wear, I'm also no longer able to track any (even though it is currently limited) activity.

 

Moderator edit: Subject for clarity 

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I wish you all the best with trying to resolve your issue highpeakshiker, but after reading all of the replies to this topic, no-one receiving a replacement unit and Skyl99's suspicion (which I tend to support) that the device crashing is related to buggy firmware update, I would suggest you start looking for another device.

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I see that the people at Discovery Health's Vitality programme have finally come to their senses, and they now support STRAVA for synching. I suspect they realised how many people were complaining about the FitBit IONIC.

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Yup, sadly.
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