Ionic not charging after swim activity

[Hassan726]

After swimming in the pool yesterday, the screen on my ionic went black.  I though I may have forgot to check the battery life, and charged it overnight. This morning, the watch is still dead, and unresponsive.  Please help!  Any suggestions would be greatly appreciated! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Hassan726, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Hassan726]

Good evening,



When I took off the device, the green sensors on the bottom of the watch
continually on and was totally unresponsive to any button presses at all. I
tried to reset the watch by holding all buttons for over 10 seconds, and
nothing happened. I connected the USB charge cable to the watch to see if
that would do anything, but nothing. Finally, after it was dead, I tried to
recharge it overnight but it did not come back.



Ahmed 

Springfield, MA

Moderator Edit: Personal info removed

[Hassan726]

I tried all of the suggestions, but nothing helped at all.  i still have a dead Ionic.  Not sure what else to do...

[SilviaFitbit]

@Hassan726 Thanks for getting back. 

I appreciate the troubleshooting tried. I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions.