Ionic not charging after swim

[pamorpan]

I've had my Ionic for almost one year, never swam or showered with it...because I didn't trust the "waterproof..." claim.  I went swimming yesterday and it died about an hour after I got out of the water.  Now it won't charge, but when I put the charger on it, it lights up 0%, but will not progress beyond that. 

Is there hope for it?  I've performed all recommended troubleshooting with no luck. Am I screwed? 

I LOVED my fitbit, but now I'm super annoyed...the one time I decide to try it with a swim it dies. WTH?!

My last fitbit (surge) died at about a year too...not swimming though. Is this the lifespan I can expect on these things? Cause if so...I might have to invest in a product that has a longer life span, 'cause this will get expensive...

[SilviaFitbit]

A warm welcome to the Community @pamorpan. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear about what you're experiencing.  I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they can continue assisting you with this.  

I'll be around if you need further assistance. 

[kevinAhe]

Try to charge it from a low power supply like the USB on the computer. Give it 30 min to see If it reset.

This is a waranty replacement problem.

If its under 1 year old.

Don't know why this is just now happening. Started after the update.

Mine did the same. They sent a replacement.

Within two weeks the same problem.

The computer jumped started it but still having a hard time charging.

[pamorpan]

Thank you. I will try this. 

[SilviaFitbit]

Thank you for sharing tips with other users @kevinAhe. Hope it works for you @pamorpan. 

I'll be around if you need further assistance.