Ionic not charging after swimming

[PCABCHB]

• I have just used my Ionic in the pool for the first time and now the screen is blank and it is not charging. I have tried to reset as suggested in the forums without success. I have had the watch for almost 2 years without issue. Anything else I can try? 

[SilviaFitbit]

@PCABCHB Welcome to the Community. Thanks for the details mentioned and the reset tried. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Kimmy101]

Same here. I thought it may have been the update yet maybe the water??  Have swam many times before and never affected it. 

[Shanepercy5]

Hello, 

my Fitbit will also not charge/turn on at all. It is coming up to 2 years purchased in feb. the problem started shortly after swimming a couple of months ago and then won’t turn on at all. Best I’ve had is “trying to charge” but never charge and have not been able to turn on at all for over a month. I have tried all resets suggested in posts.

thank you

shane

[SilviaFitbit]

@Kimmy101 and @Shanepercy5 It's nice to see you around. It's nice to see you around. 

@Shanepercy5 Thanks for the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[Albaby14]

I am having the same problem.  I know I had about 50/60% charge before it just switched off and I cannot reset it. I tried charging it but is got extremely hot, which it has never done before.  As I happens I went swimming but have had it in water before with no issues.

[Kimmy101]

I’m doing a factory reset atm so hopefully this fixes all.



Sent from Kim’s IPhone

[Kimmy101]

Hi there. I’ve done a reset as described by the support team and still no steps or BPM.
Please help.

Sent from Kim’s IPhone

[SilviaFitbit]

@Albaby14 and @Kimmy101. Welcome back to the Community.

Thanks for the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

[PCABCHB]

Hi Silvia. The support team are sending me a replacement Ionic as I had no success starting my original one. Thank you for your support. 😀

[SilviaFitbit]

@PCABCHB Thanks for getting back. I'm glad to hear that our Support team is sending you a replacement. 

I'll be around if you have any questions.

[Kimmy101]

A replacement is being sent?
That would be great yet
I know nothing of this .
Would someone contact me regarding this??
Thanks Kim

Sent from Kim’s IPhone

[oboistyohan]

My ionic not charging at all and nothing shows on the screen. I have used very minimal since purchase (probably 5-6 charges in a year and never gone into water). I have already tried resetting, but still black screen. Please help.

[SilviaFitbit]

@Kimmy101 Thanks for getting back. I've previously shared your post with our Support team, if you have any question about the option you were given, you may want to reply back to the case you already have. 

@oboistyohan Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[JGlifestyle17]

I too have experienced my ionic not working after swimming in a swimming pool.....it was ok earlier in the week but today it has failed and there are no lights showing on the sensor and the screen is blank.

[SilviaFitbit]

@JGlifestyle17 Welcome to the Community. Thanks for the details mentioned. 

In this case, I would like you to restart your watch and then continue checking if the screen turns on again. 

I'll be around if you have any additional questions. 

[JGlifestyle17]

Have tried the restart several times now and nothing. Screen is still blank and no logo shows up. This is my third ionic this has happened too.

Regards

Jane

Sent from my iPad

[Kristy06]

Interesting that this is happening to you.  I am currently on chat with them.  I've had my Ionic for less than 2 years and my daughter took it swimming.  The screen is now not working.  It was working perfectly before that and their response was basically "sorry for your luck".  I'm so mad right now.

[JGlifestyle17]

Me to as it is advertised as waterproof and the ionic is completely dead. They are not cheap to buy either.



Regards

Jane

Jane George

Sent from my iPhone

[SilviaFitbit]

@JGlifestyle17 Thanks for getting back. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@Kristy06 Hey there. Thanks for sharing your experience with our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any question about the option you were given, please reply back to the case that you already have.

I'll be around if you have any additional questions.