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Ionic not charging after updating it

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‎05-18-2020 09:48 - last edited on ‎05-20-2020 10:37 by Fitbit Moderator

‎05-18-2020 09:48 - last edited on ‎05-20-2020 10:37 by Fitbit Moderator

Message received of new update. I installed the update @ 2-3 days later battery was showing 30%  then @ 1 hour later completely dead. Will Not charge or anything. I've had this just under 2 months. Green light still flashes underside, phone can not locate device. Has this happened to anyone else? How can it be fixed? How do I know if it's just a bad charging cable? Unit is only @ 2months old

 

Moderator edit: Updated subject for clarity

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‎05-20-2020 10:40 - last edited on ‎11-08-2024 13:46 by Fitbit Moderator

‎05-20-2020 10:40 - last edited on ‎11-08-2024 13:46 by Fitbit Moderator

@AzNmCraftwiz A warm welcome to the Community. Sorry for the delayed in my reply. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. 

I would like you to try the tips mentioned on this article: Why isn't my Fitbit device's battery charging? 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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