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Ionic not charging and one of button cannot be press

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‎10-02-2019 04:47 - last edited on ‎10-03-2019 16:07 by Fitbit Moderator

‎10-02-2019 04:47 - last edited on ‎10-03-2019 16:07 by Fitbit Moderator

Hi, my watch problem start when I stuck at 0% even after charge it more than 24 hours. After several days it start up back. Yesterday I swim at the beach and my watch stuck at 0% back. I try to restart it but nothing happen until right upper button stuck. Any suggestion? Iam living in Malaysia and where can I find fitbit repair center.

 

Moderator edit: Updated subject for clarity 

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‎10-03-2019 10:31 - last edited on ‎01-17-2025 11:30 by Fitbit Moderator

‎10-03-2019 10:31 - last edited on ‎01-17-2025 11:30 by Fitbit Moderator

Welcome to the Community @Marstech03. Thanks for the details mentioned and the troubleshooting tried. 

Fitbit doesn't have any repair centers. However, we have many channels of communication where we can assist you. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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