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Ionic not charging or powering on

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‎07-10-2019 05:18 - last edited on ‎07-11-2019 11:50 by Fitbit Moderator

‎07-10-2019 05:18 - last edited on ‎07-11-2019 11:50 by Fitbit Moderator

I have tried all the common resets and different chargers, but the ionic won’t power on, won’t charge, and of course won’t reset. This just started today and it seems to be a common issue. I might just get my money back and try a different brand if they aren’t offering a solution.

 

Moderator edit: Updated subject for clarity 

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‎07-11-2019 11:55

‎07-11-2019 11:55

Welcome to the Community @TonyBM. I appreciate the troubleshooting tried and the details mentioned. 

 

Sorry to hear that you're experiencing this. I would like you to confirm that you've restarted your watch and try charging it again but this time try changing USB ports. 

 

Let me know if you get your Ionic to charge. Catch your later. 

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