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Ionic not charging or turning on - Feedback

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‎07-11-2019 11:36 - last edited on ‎07-13-2019 14:37 by Fitbit Moderator

‎07-11-2019 11:36 - last edited on ‎07-13-2019 14:37 by Fitbit Moderator

Had my Ionic for just at a year and a half. It has stopped charging does not power on. I called Fitbit to see what to do. They suggested I try the reset (which I had already done to no avail). Then they said it was out of warranty. I asked if they could replace it, or possibly repair it and he said no, but offered me a 20% discount on the purchase of a new one. So my understanding is these are not designed to last past 12 months?! It was very disappointing as I thought Fitbit was a better company than this and made better products. 

 

Moderator edit: Updated subject for clarity 

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‎07-13-2019 14:36

‎07-13-2019 14:36

Welcome to the Community @Jab333. Thanks for sharing your experience with Ionic and our Customer Service. 

 

Sorry to hear that your Ionic stopped charging or turning on. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. Your feedback and comments are appreciated, we're always working to provide you with the best service. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-15-2019 09:43

In response to SilviaFitbit

‎07-15-2019 09:43

I've had my Ionic for 19 months and it's worked reasonably well until today.  I had charged it and shut it down on Saturday night and when I turned it on this morning it's stuck in the boot up loop just intermittently showing the logo and then going black.  None of the reset methods do anything at all.  I've removed it from my Bluetooth and from the Fitbit app to no avail.  The Fitbit app did an update the other day and I noted that it put the Starbucks app and Wallet app back on my Ionic (after I had long ago removed them) and that the Timer app showed a question mark before shutting it down Sat night.  Something happened and now my device is dead.  I'm long past the warranty period so guess I'm out of luck. 

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