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Ionic not charging or turning on

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‎01-14-2020 17:56 - last edited on ‎01-15-2020 10:41 by Fitbit Moderator

‎01-14-2020 17:56 - last edited on ‎01-15-2020 10:41 by Fitbit Moderator

So I have the same issue as everybody else 😞

 

I notice this massive thread was locked:

 

https://community.fitbit.com/t5/Ionic/Fitbit-Ionic-won-t-charge-or-turn-on/td-p/2666929/

 

Resetting and cleaning contacts, changing leads and adapters does not work. It was on the latest firmware.

 

Moderator edit: Updated subject for clarity 

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‎01-15-2020 10:39

‎01-15-2020 10:39

@SunsetRunner It's nice to see you around. 

 

Thanks for sharing the master thread that you found and it was locked. Sorry to hear that you're experiencing this. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with further assistance. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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