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Ionic not charging

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‎07-05-2019 11:02 - last edited on ‎07-06-2019 18:01 by Fitbit Moderator

‎07-05-2019 11:02 - last edited on ‎07-06-2019 18:01 by Fitbit Moderator

Good evening My name is Bernadette Bredenkamp. 

On 31 March 2018 I bought a Fitbit device at a Totalsport pop-up store in Cape Town. It worked great until February 2019. It started to give trouble with regards to charging. Since I moved in April I lost my proof of purchase and therefor Jayden at Paarl Mall Totalsport could not just send it in to be fixed. He started looking around for a proof of purchase but since it was bought at a pop-up store it is not that easy. I am leaving the country soon and need my device. At the end of June, beginning July I went to Nedbank to get a bankstatement (I closed this account months ago) from March 2018. Here it states that R4400 was spent at Totalsport on the day I said I bought it!. Yet, Thulile Kula still refuses to help me. She advised me to come here for help. 

 

Moderator edit: Updated subject for clarity 

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‎07-06-2019 18:06

‎07-06-2019 18:06

A warm welcome to the Community @BBredenkamp. Thanks for the details you have shared. I appreciate the time you took to search for other options before contacting Fitbit. 

 

Before proceeding with a case with our Support team. I would like you to restart your watch and make sure you're fully charging it, this is the recommended troubleshooting for this type of issues and it has worked in the past for others. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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