Ionic not charging

[ksven]

I was on a trip and I forgot my charging cable, so my Ionic ran completely out of battery.

Came home, and now it will not charge at all. It is 100% dead.

I think I've tried everything:

Two different Ionic charging cables

3 or 4 different USB charging adapters, + a computer

Cleaning the connectors

Leaving the cable in for 30 minutes+

2 button reset

3 button reset

Anything left to try? I've never had any charging issues before, but I never let it run completely out of battery before either.

The Ionic should apparently come with a gigantic "Don't ever let it run out of battery" warning label, as that seems to risk breaking it. Very frustrating.

Moderator edit: Subject for clarity 

[ksven]

Update:

Left the Ionic connected to a computer via the charging cable all night. Still appeared dead this morning, but 2 button reset suddenly worked. Ionic turned on and the battery is full.

so apparently it will charge, it will just take MANY hours. I had previously left it in for at least 2 or 3 hours without any responsiveness. Very strange, but I'll guess I'll try as best I can to avoid ever running completely out of battery.

[RicardoFitbit]

Hello @ksven it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

I'm happy to know that your Ionic device is working again as the way we designed it, thanks for your effort and patience troubleshooting this situation prior to posting. Please don't hesitate to contact me back if you require further assistance or experience the same situation, I'll be here ready to give you a hand. I suggest you to see our charging recommendations here. 

See you around!

[ksven]

Thanks for the response Ricardo. I would like you to know that the charging recommendations page make no mention of issues with charging when the battery runs out completely, I only found out about the solution of leaving it plugged in for many hours by reading posts by other forum members in other threads.

Perhaps the web pages should be updated to give actually useful troubleshooting advice as shared by community members. 

[RicardoFitbit]

Thanks for your reply and update @ksven, sorry for the delay in responding.

Thank you for taking in consideration the information that was shared on my previous post. Let me share with you that our Customer Support team was contacted on your behalf to further assist you with this situation. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

In the meantime, let me know if you have any additional questions. 

[DevSar]

Hi! My Ionic is 100% dead as I couldn't charge it for many days. What should I do to fix this problem? 

[RicardoFitbit]

Welcome to the Community Forums @DevSar! Thanks for bringing this to my attention. My apologies fr the delayed reply.

To better assist you with this, can you please let me know if the troubleshooting steps that were mentioned on this thread were already tried? If not, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.