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Ionic not charging

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‎02-20-2020 07:00 - last edited on ‎02-21-2020 10:37 by Fitbit Moderator

‎02-20-2020 07:00 - last edited on ‎02-21-2020 10:37 by Fitbit Moderator

Have 13% left and pin charger will not connect. My wife has ionic as well and we have 5 cords. All work on her watch can’t get any to work on mine. This is my second ionic and 5th device since 2014. Love the company and program but I don’t want to buy a new Fitbit each year. Been a member since 2014 so this is very frustrating . 

 

Moderator edit: Updated subject for clarity 

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‎02-21-2020 10:40

‎02-21-2020 10:40

@tom30 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your watch. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your email inbox. 

 

I'll be around if you have any additional questions. 

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