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Ionic not charging

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‎04-05-2020 16:16 - last edited on ‎04-15-2020 17:34 by Fitbit Moderator

‎04-05-2020 16:16 - last edited on ‎04-15-2020 17:34 by Fitbit Moderator

This is my 2nd Ionic and once again it fails charging!  The last one was replaced bc it was right at 6 months when that failed.  Now this one I let die (bc I believe in wearing it out totally before charging) this Ionic won’t charge!  This is the 3rd fit bit device I’ve owned & the second Ionic.  Not happy at all!  These devices are not cheap!  

 

Moderator edit: Subject for clarity 

Moderator edit: Word choice 

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‎04-15-2020 17:34

‎04-15-2020 17:34

Hi @Christine33624, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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