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Ionic not charging

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‎05-24-2020 14:28 - last edited on ‎05-25-2020 19:33 by Fitbit Moderator

‎05-24-2020 14:28 - last edited on ‎05-25-2020 19:33 by Fitbit Moderator

The last couple times I have connected my ionic to the charger it does not show on the display that its connected.   Today it's doing it again. 

Please help 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎05-25-2020 19:33

‎05-25-2020 19:33

Hi @Quietlabs, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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