Ionic not charging

[Lizzardtrax]

I went swimming today and a few minutes into my swim my ionic turned off. I pushed the buttons. The Fitbit icon appeared and flashed for 10 minutes or so before the screen went blank again. I took my watch off for the rest of the swim. When I picked it back up (~30 minutes later) it was incredibly hot and the Fitbit was still unresponsive. I let it sit for a few hours before attempting to charge it. It remained unresponsive. When I went to examine it, I noticed a sensor screen was broken. It was not broken before the swim. I can only imagine the heat caused it to crack. My ionic is still unresponsive despite trying all recommended steps to turn it back on. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Lizzardtrax, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if further assistance is needed and if you have any additional questions.

[Lizzardtrax]

@RicardoFitbit I already tried all of the methods listed in those links. My Fitbit is completely unresponsive. 

[RicardoFitbit]

Thanks for your update @Lizzardtrax.

I'm sorry to know that you're still experiencing difficulties with your Ionic device. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.