Ionic not clearing notifications

[AlD126]

Trying to clear the notifications on my Ionic. Down swipe , hit the clear all, and nothing happens. Some notifications are 2 weeks old. ?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Welcome to the Community Forums @AlD126, thanks for your post.

I appreciate the details that were shared in your post regarding the notifications difficulty you are experiencing with your Ionic device, thanks for troubleshooting this prior to posting. If you haven't already done so, I recommend you to try our restart process following the next steps:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted. 

[AlD126]

Ricardo,The resetting operation did the trick. All past notifications have cleared.Thanks for the info. Regards'AlD126

[RicardoFitbit]

Thanks for your reply and update @AlD126, sorry for the delay in responding.

I'm happy to know that the restart process resolved your concern, your effort and patience troubleshooting this situation are appreciated. Please do not hesitate to contact me back if you require further assistance or have any additional questions for me to answer, I'll be here.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around. 

[JWFOX1]

My wife's Ionic is experiencing the same thing.  She reset it, but it keeps on happening.  Is there something else she can try to solve this?

[AlD126]

Try having the watch completely charged, shut it down, the try to do the reset the watch, holding all of the buttons until the FitBit logo appears. Hopefully this will solve her issue.

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance, sorry for the delayed reply. Welcome aboard @JWFOX1 and thanks for your post @AlD126.

@JWFOX1 Thanks for troubleshooting this prior to posting. To better assist you with this situation, can you please let me know when was the first time this was experienced and how many times since then? Also, the notifications are not being cleared in the Fitbit device or the app? In the meantime I receive your answers, please try the helpful steps that were shared on @AlD126 post and let me know how it goes.

I'll be around.