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Unable to Set Up Ionic

ANSWERED
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‎01-21-2018 15:33 - last edited on ‎01-22-2018 15:30 by Moderator Alum

‎01-21-2018 15:33 - last edited on ‎01-22-2018 15:30 by Moderator Alum

My set up screen says the watch was found but it will not connect. It just says “searching.” I’ve deleted the Fitbit App and downloaded again. Any other suggestions? I just got this for a Christmas gift.

 

Moderator Edit: Updated Subject for Clarity

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‎01-22-2018 15:29

‎01-22-2018 15:29

@Lisakim50 Welcome to the Fitbit Community! Thanks for trying that workaround. There are still a couple of things you can try to have this sorted:

 

  • Restart your Ionic, try set up again.
  • Turn off Bluetooth, wait 10 seconds, turn it back on, try set up again.
  • Reboot your phone, try set up again.
  • Uninstall and reinstall the Fitbit App (again), try set up again.

Any of those steps should help you out with this. If non of these works for you, try to unpair any other Fitbit devices you may have on your account (if any), and try the set up process once again.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

View best answer in original post

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1 REPLY 1

‎01-22-2018 15:29

‎01-22-2018 15:29

@Lisakim50 Welcome to the Fitbit Community! Thanks for trying that workaround. There are still a couple of things you can try to have this sorted:

 

  • Restart your Ionic, try set up again.
  • Turn off Bluetooth, wait 10 seconds, turn it back on, try set up again.
  • Reboot your phone, try set up again.
  • Uninstall and reinstall the Fitbit App (again), try set up again.

Any of those steps should help you out with this. If non of these works for you, try to unpair any other Fitbit devices you may have on your account (if any), and try the set up process once again.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
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