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Ionic not connecting to AirPods

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‎03-17-2020 14:35 - last edited on ‎03-18-2020 10:50 by Fitbit Moderator

‎03-17-2020 14:35 - last edited on ‎03-18-2020 10:50 by Fitbit Moderator

My FitBit Ionic sees my new Air Pods, but when I try to pair the two together, the watch screen just shows it spinning "Pairing iPods".   The folks at Best Buy worked on it for 2 hours and thought I needed to be on my home wifi.  But home, and still spinning.  Any thoughts?

 

Moderator edit: Updated subject for clarity

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‎03-18-2020 10:56

‎03-18-2020 10:56

@Mindimcw Welcome to the Community. I appreciate that you mentioned people at Best Buy tried to troubleshoot it for you. 

 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around if you have any additional questions. 

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‎05-28-2020 02:10

In response to SilviaFitbit

‎05-28-2020 02:10

Any updates?

I received my ionic last week and am experiencing the same problem - the fitbit shows "Pairing AirPods..." and hangs forever. 😞

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