Ionic not connecting to iPhone X

[Fishboy336]

Second ionic last one had water seep into sensors after a swim in indoor pool. Out of box would not stay connected to iPhone X. I did everything I have seen on the forum to include 5 factory resets. It will not stay connected. It literally connects and disconnects every two seconds. Continues to do so and when I try to access items on the app to control on the watch, it won’t. Sends up connectivity error. No force shutdown, power on or off, or resets have done anything to fix this. Loosing my cool with this. Did some research and thought this was going to be the tracker I would love. Not sure that is the case. 

[MarreFitbit]

Welcome to the Fitbit Community @Fishboy336! I'm sorry to hear about the syncing issues you've been having between your Ionic and your iPhone X. Thanks for already troubleshooting this inconvenience, nice way to go!  Let' me give you a hand on this, don't lose the hope. 

I know you've tried many steps in order to make this to work properly, however, I'd like you to please confirm to me if you've followed every single step posted below:

• Fitbit app is up-to-date (iOS version should be on 2.46 as of today). 
• The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
• Your iPhone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for iOS interfering with other Bluetooth devices?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

Give this a go and let me know how it goes! 

[Fishboy336]

No go. I attempted to connect it to two different phones and no luck. I also attempted to Put the current update on the Fitbit however it would not do so only on Bluetooth. It could not stay connected long enough and only would return to the welcome screen with the Fitbit logo. It does not have permanent connectivity to anything. Not sure what the problem is. The only way it will work is if I set up the Wi-Fi.

[Fishboy336]

After three tries and three phones I gave up. I took it back to Kohl’s and am now on my third ionic in as many days. Fitbit clearly has some manufacturing issues that need to be addressed

[Ronrae]

I'm not sure if you can't connect or cannot receive calls and texts -and i am Not sure if you resolved your issue, but I just had the same/similar problem.  But I stumbled upon a solution:  in the fitbit app on my iPhone x, i went to notifications and made sure calls and text messages were on.  I attempted a call while the watch was charging - no luck.  I then disconnected from the charger and tried again and it worked.  Hope this helps.